1. General Policy

  • *No Smoking*: We are a no-smoking hotel. A fine of *₹10,000* will be charged if found smoking.
  • *Acceptance of Terms*: By making a booking (direct or via third-party) and checking in, guests agree to abide by all hotel terms and conditions.

2. Cancellation & Modification Policy

*Individual Bookings*:
  • Free cancellation up to *72 hours before arrival*.
  • Cancellations or modifications within *72 hours of arrival* incur *100% charges*.
*Group & Peak Period Bookings*:
  • Free cancellation up to *20 days before arrival* for *group bookings (3+ rooms)* and bookings during *peak periods (festivals, conferences, and Dec 21 - Jan 3)*.
  • Cancellations or modifications within *20 days of arrival* incur *100% charges*.
  • *We Reserve the Right to Cancel or Modify Reservations without Being Liable for Any Refund/compensation. Where it Appears that a Customer has Engaged in Fraudulent or inappropriate Activity or Under Other Circumstances Where it Appears That the Reservations Contain or Resulted From a Mistake or Error.*
  • *No-Show*: If a guest does not check in by *midnight*, the booking is *cancelled with full charges*.
  • *Early Departure*: Reduction in stay duration after arrival will be *fully charged*.

3. *Check-in & Check-out*

  • *Check-in*: *1:00 PM* | *Check-out*: *11:00 AM*
  • *Early Check-in / Late Check-out*:
    • *6 AM - 12 Noon / 11 AM - 5 PM*: *₹1,000 per room* (subject to availability).
    • *Before 6 AM / After 5 PM*: *Full day charge applies*.
  • *ID Requirement*:
    • Valid *Government ID (Voter ID, DL, Passport, Aadhar Card, Visa for foreign nationals)* required at check-in.
    • *PAN card is not accepted*.
    • Failure to provide valid ID will result in denied check-in with *no refund*.

4. *Payment Policy*

  • *Full payment required at check-in. If not paid, booking will be *cancelled with no refund*.
  • *Reservations without advance payment* may be *cancelled anytime* without notice.
  • *Travel Agent Bookings*:
    • *100% payment must be received before check-in*.
    • Failure to pay as per agreed terms may result in *cancellation without refund*.

5. *Liability & Damage*

  • *Hotel's Maximum Liability*: Limited to the *amount paid for booking*.
  • *Loss/Damage*:
    • The hotel is *not responsible* for loss of valuables, cash, jewelry, gadgets, or luggage.
    • Guests are liable for any *damage/loss* caused to hotel property.
    • The hotel *reserves the right to hold guest baggage* in case of non-payment.
  • *Force Majeure*: The hotel is *not liable* for failures due to natural calamities, emergencies, or unforeseen circumstances.
  • *In The Rare Case That Due to Unforeseen Circumstances We Cannot Deliver Your Requested Accommodation, You will be offered Alternate Accommodation or a Full Refund and hotel will not be liable for any special/Indirect compensation/ loss and hotel total liability will be limited to the price of the booking only*.
  • All Additional Goods and Services Purchased during Your Stay Must Be Paid in Full On Presentation of invoice at Check-Out. Hotel reserves the right to hold the customer and customer baggage in case the payment is not made.
  • *Our Total Liability to You in any case/ circumstance is Limited to the Price of the Booking only And to the Fullest Extent Permitted by Law All Warranties Are Excluded And in no Circumstances Will hotel be Responsible For any Indirect Or Special Damages or compensation*.

6. *Food & Other Services*

  • *Meal Timings*:
    • *Breakfast*: *8:00 AM - 10:00 AM* | *Lunch*: *1:00 PM - 3:00 PM* | *Dinner*: *7:00 PM - 10:30 PM*.
    • Meals must be consumed during designated times; *no refunds for missed meals*.
  • *Food Safety*: The hotel follows hygiene standards but is *not liable for health issues* after consuming food.
  • *Laundry*: The hotel *is not responsible* for loss/damage of laundry items beyond the *cost of laundry service*.

7. *Additional Policies*

  • *Taxi & Parking*:
    • The hotel is *not liable* for any accident, damage, or loss related to taxi services arranged by the hotel.
    • *Parking is at owner's risk; the hotel is *not responsible for vehicle damage/theft*.
  • *Child Policy*:
    • *Below 5 years*: Complimentary.
    • *5-7 years*: *₹500 per night* (without bed).
    • *8+ years*: Charged as *adult rate*.
  • *Pickup Services*: Airport/bus/train station pickup requests are tentative unless confirmed in writing.

8. *Dispute Resolution & Governing Law*

  • *Jurisdiction*: Any disputes shall be subject to the *courts of Jaipur, Rajasthan*.
  • *Refund Policy*:
    • Any dispute must be *raised in writing during the Stay / Dinning Experience*.
    • No refunds will be entertained after Checkout / Departure.
  • *Liability Limitation*: In the event of any dispute, the hotel's total maximum liability shall be limited to the amount paid by the guest against the Room / Dinning booking, and no special damages or claims shall be paid.
  • *Dispute Resolution and Refund Policy*: Any dispute arising during the guest's stay must be brought to the attention of the hotel management in written communication during the stay or when they are present itself. Failure to do so shall result in the hotel having no liability to refund any amount, as the guest has used all services and room nights fully and has not made any written complaints during the stay or has used their full time and facilities of dinning experience and not made any objecting during their experience.

House Rules

Important Notice:

These house rules are binding on every guest staying with us. Please read and follow them carefully to ensure a pleasant and safe stay.

1. Non-Smoking Policy

  • All rooms are non-smoking.
  • A penalty of ₹10,000 will be charged if you are found smoking in the room.
  • All rooms have fire alarms that will trigger immediately if any smoke or fire is detected, causing inconvenience to the entire hotel.

2. Housekeeping

  • Daily housekeeping is provided between 10 AM and 5 PM, starting the day after your arrival.
  • If you prefer not to have your room cleaned, please inform the reception or turn on the "Do Not Disturb" button.

3. Food Policy

  • Outside food/cooking inside the room is not allowed.
  • Orders from Swiggy and Zomato are strictly prohibited.
  • We do not provide crockery or cutlery for outside food.
  • Please use the restaurant or room dining services.
  • Use the water kettle only for heating/warming water.
  • Do not plug in any electric cooking appliances in any socket, as it may result in extra load on the planned electric circuit and may cause short-circuit & fires.
  • Any type of food cannot be cooked in the kettle, and it will spoil the kettle.
  • No food item can be cooked inside the hotel rooms.

4. Laundry

  • Washing clothes in the room is not allowed.
  • Please use our laundry service.
  • We provide laundry the next day after you give it to us.

5. Guest Policy

  • Visitors are restricted from entering guest rooms.
  • You can meet them in the main lobby or restaurant.

6. Guest Belongings

  • Guests are responsible for their belongings.
  • The management will not be responsible for any loss or damage to guest belongings.
  • Please do not leave cash, jewelry, electronics, or any other valuable items in your room.

7. Quiet Hours

  • Quiet hours are observed between 9 PM and 9 AM.
  • Loud TV or music during these hours is not allowed.
  • Music speakers are strictly prohibited.

8. Safety & Security

  • Your safety and security come first.
  • Any kind of candles or fire cannot be lighted in the room.
  • A slightest incident can cause loss/harm to lives.
  • pakwaan candlelight only uses battery operated candles in all its themes for decoration purposes . Client cannot use their own real candles or indulge in any activity which may result in fire.

9. Key Card Policy

  • We use electronic RFID key cards, which are limited to one card per room.
  • In case you misplace the key card, a new key card can be issued at a deposit of ₹500.
  • Please do not try to use your own visiting card or PAN card or any other alternative to switch on the lights, as this may result in destroying the inner machinery of the key card machine and will be liable to an additional fee of ₹3000.

10. Detailed House Rules

  • For more detailed house rules, please refer to the leaflet kept in the folder on your table.
  • For assistance, contact us at reservations@hotelsarangpalace.com or call +91-141-2281188/2281199/5116465/4018899.

Thank you for choosing Hotel Sarang Palace. We look forward to hosting you!

Candlelight Terms & Conditions

Pakwaan Romantic Candlelight Dinner Terms & Conditions

By booking a candlelight dinner at Pakwaan, which is an entity and part of Hotel Sarang Palace, guests agree to the following:

  • Applicability of Terms: Guests are liable to follow the terms and conditions mentioned on website of Pakwaan and on the website of Hotel Sarang Palace.
  • Universal Applicability: These terms and conditions apply to all guests, regardless of whether they book directly or through third-party online or offline agencies.

Booking and Payment

  • 50% payment is required to confirm the booking.
  • The remaining 50% must be paid upon arrival along with valid ID proof for each member.
  • Bookings are non-cancellable, and advances will not be refunded.

Timing and Arrival

  • Dinner timing is fixed as per the booking confirmation.
  • If guests arrive late, the dinner will still end at the scheduled time.
  • If guests do not arrive within 30 minutes of the booking time, the management reserves the right to cancel the reservation without refund.

Photography and Concept

  • Guests can only take photos in the concept area they have booked.
  • If guests take photos or use another concept area, they must pay the full charges for that concept.
  • We may take and publish photos of our guests on social media as per our photo policy. By choosing option A, you consent to this practice, and we will not be liable for any claims related to it. You can choose to keep your photo private by choosing option B.

Rules and Regulations

  • The entire property is strictly non-smoking.
  • A penalty of ₹5,000 will be imposed for smoking on the property.
  • Drugs, alcohol, and smoking are not allowed anywhere on the premises.
  • The hotel reserves the right to take legal action and ask guests to check out without refund if any violations are found.

Food and Beverages

  • Outside food and drinks are not allowed.
  • We prepare fresh food and maintain proper hygiene.
  • In case of any health issue with food, our liability is limited to the food cost (₹500 per person).

Decorations and Ambiance

  • Decorations may vary slightly from the pictures.
  • The playlist will be fixed, and no special song requests will be entertained.

Photographer and Music

  • Outside photographers are not allowed without written consent.
  • Guests may hire a professional photographer from us.

Weather and Natural Calamities

  • In case of bad weather, the outdoor experience may be shifted to an indoor location.
  • No refund or adjustment will be made in such cases.
  • Our rooftop is a natural setting, and occasional hazards like insects, mosquitoes, dust, heat, wind, or cold may be present. We cannot guarantee a completely hazard-free experience and are not responsible for natural factors , or calamities. You can choose an indoor theme for complete relief from these factors

Liability and Disputes

  • Our total liability is limited to the booking amount (or ₹10,000 for high-value bookings), for all guests booked directly or indirectly.
  • No special claims will be entertained.
  • All disputes are subject to Jaipur jurisdiction.

Other Terms

  • Menu choices must be submitted one day prior or by 8 AM on the same day.
  • Guests are responsible for any damage to property or articles.
  • The rooftop is a shared experience, and other couples/families may be present in their booked themes.
  • Prices and menu may change at any time.
  • Extra persons are not allowed without prior permission.
  • If a guest's behavior is deemed objectionable, the manager may ask them to leave without refund.